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Order Cancellation Policy

To cancel an order you have placed with Lummina (Tendlite Division), you must contact customer support by email support@tendlite.com.

Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.

When writing to customer support to cancel an order, please provide your name, the order number and your contact information.

Please note that if the item has shipped, the order cannot be cancelled. In this case, you can request to return the item for a refund (minus shipping costs).